I made a deposit via bKash or Nagad but it hasn't shown up in my wallet — how long should I wait, and what do I do if it still doesn't arrive?

Deposits made via bKash or Nagad typically appear in your jilibrt wallet within 1–5 minutes. However, during peak hours or in the event of mobile network issues, it may take up to 30 minutes. If 30 minutes have passed, start by noting your transaction ID from your bKash or Nagad app — this is the most important step. Then contact jilibrt's live chat support and provide the transaction ID, deposit amount, and time. Our team can usually verify and credit the amount to your wallet within 15 minutes. Remember — once a payment is sent and the transaction is successful, there is no reason for it not to be credited. Just keep your records handy and the issue will be resolved.

I want to withdraw my winnings — exactly how do I do it, and how long will it take to reach my bank?

To make a withdrawal, log in to jilibrt and navigate to the "Wallet" or "Withdrawal" section. Enter the amount (minimum ৳500), select your payment method, and confirm. A few things to know beforehand: KYC verification must be completed before your first withdrawal — without it, your withdrawal will be blocked. Withdrawals must also be made using the same method you used to deposit. Funds are typically delivered to bKash or Nagad within 15 minutes to 4 hours. Bank transfers may take 1–3 business days. If more than 24 hours have passed, contact support with your withdrawal ID. If you have an active bonus, you must fulfill the wagering requirements before a withdrawal can be processed.

jilibrt | Privacy Policy and How We Protect Your Data

What Data We Collect

Jilibrt collects three types of information related to you. Each serves a distinct purpose, as detailed below.

1.1 Registration & Identity Information

Full Name (as per National ID)
Date of birth (for age verification)
Mobile number and email address
Current Address (for KYC verification)
National ID or Passport Number

1.2 Financial & Transaction Information

Mobile Banking Number (bKash, Nagad, Rocket)
Deposit & Withdrawal History
Betting and gaming transaction records

1.3 Technical & Usage Data

IP address and device type
Browser & Operating System
Time spent on the platform and pages visited
Cookies & Session Data

What we do not collect: jilibrt never collects or stores your mobile banking PIN, password, OTP, or full card number.

Why This Information Is Required

We only collect data that is essential to providing our services. Nothing is kept on the basis that it might be useful someday.

Data Type	Purpose of Use	Legal Basis
Name and date of birth	Identity verification and age confirmation	Legal Obligation
Mobile Number	OTP verification, support contact	Contract Performance
Payment Information	Transaction processing and fraud prevention	Legal Obligation
IP Address	Security Monitoring & Location Verification	Legitimate Interest
Gaming History	Responsible Gaming Monitoring	Regulatory Requirements

How Your Data Is Used

Jilibrt uses the data it collects solely for the purposes listed below — it is never used for anything else.

Account Management: To manage login, security verification, and account settings.
Payment Processing: To process deposits and withdrawals securely.
Customer Support: To resolve your issues quickly.
Fraud Prevention: To detect and prevent unusual activity.
Responsible Gaming: To identify abnormal gaming patterns and provide the necessary support.
Legal Compliance: To meet regulatory authority requirements.
Personalized Experience: To send you relevant offers and notifications based on your preferences (with the option to opt out).

Sharing Data with Third Parties

Your Data at jilibrt Not Sold. However, limited data may be shared in certain specific circumstances:

Permitted Circumstances

Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — solely to process transactions.
Game Providers: Companies like PG Soft and Evolution — to keep games running.
Legal Authorities: When legally required by court order or a valid investigation.
Security Partners: To assist with fraud detection.

All third-party partners are bound by strict confidentiality agreements. They only receive the specific data needed for their designated tasks.

How Long Your Data Is Retained

Jilibrt does not retain any data longer than necessary. The following retention schedule applies:

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligation
Transaction Records	7 years	Financial Regulations
KYC Documents	5 years after the end of relationship	AML Regulations
Log and cookie data	13 months	Security Monitoring
Marketing Preferences	Until you opt out	Your Consent

Once the retention period has expired, data is securely deleted or anonymized so that it can no longer be linked to any individual.

Cookie Policy

Cookies are small text files stored in your browser. jilibrt uses the following types of cookies:

Essential Cookies: Login sessions and security tokens — the site cannot function without these.
Functional Cookies: To remember your language preference and theme settings.
Analytics Cookies: To understand which pages are used most — fully anonymous.

Cookies can be blocked or deleted through your browser settings. However, disabling essential cookies may cause some features to stop working.

Your Data Rights

As a jilibrt user, you have the following rights. To exercise any of them, email our support team.

👀

Right to Access

You can request a copy of the information we hold about you.

✏️

Right to Rectification

You may request corrections to any inaccurate or outdated information.

🗑️

Right to Erasure

You can request deletion of your data, provided there is no legal obligation requiring us to retain it.

⛔

Right to Restrict Processing

In certain cases, you can request that the processing of your data be restricted.

📦

Right to Data Portability

You can receive your data in a machine-readable format.

🔕

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time.

📋

Right to Lodge a Complaint

If you are not satisfied with how we handle your data, you may lodge a complaint with the relevant regulatory authority.

Submit a Rights Request: privacy@jilibrt.app — We will respond within 30 days.

Security Measures

Jilibrt follows the highest industry standards to protect your data. That said, we'll be honest — no one can guarantee 100% security on the internet.

AES-256 Encryption: For all stored data.
TLS 1.3 Protocol: To protect data during transmission.
Two-Factor Authentication (2FA): An additional layer of security for your account.
Suspicious Login Detection: Instant notification in the event of unusual account access.
Regular Penetration Testing: System review at least once a year.

In the event of a security breach, affected users will be notified within 72 hours.

Protection of Minors' Data

Jilibrt is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age verification is mandatory at the time of registration.
Any account found to belong to a minor will be closed immediately.
If a minor's data has been collected, it will be deleted upon request from a parent or guardian.

If you believe a minor is using jilibrt, please support@jilibrt.app.

Policy Updates & Contact

Jilibrt reserves the right to update this Privacy Policy. When changes are made:

The "Last Updated" date at the top of this page will be changed.
You will be notified via your registered email or SMS of any significant changes.
Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related inquiries, please contact us: privacy@jilibrt.app Or via live chat.

Jilibrt Privacy Policy — Our Complete Commitment to Protecting Your Data

How We Protect Your Privacy

Industry-standard encryption

Sale of Data is Strictly Prohibited

Transparent Data Use

You're in Full Control

Regular Security Audits

Cookie Controls

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